Here you can find answers to the most frequently asked questions about the COLORS app, user accounts, posts, Crews, Matchat, privacy, and security. If you cannot find the answer you are looking for, contact us through the Help page.

USER ACCOUNT AND REGISTRATION

How can I create a COLORS account?

Download the COLORS app and choose whether you want to create an account using your email address or your Google account. Then follow the steps shown on the screen. Users must be at least 16 years old and must accept the Terms of Use and Privacy Policy.

How old do I have to be to use the COLORS app?

You must be at least 16 years old to use the COLORS app. During registration, users confirm that they meet this age requirement.

Can I change my selected club or national team after registration?

During registration, you select one club and one national team. Currently, these selections cannot be changed after registration is completed, so please check them carefully before confirming your choices.

How can I delete my COLORS profile?

In the app, open the Colors tab, tap the gear icon, scroll to the bottom, and select the red Delete profile option.

If you cannot access the app, you can submit a request through the Delete Profile page.

Deleting your profile and associated data is permanent and cannot be undone.

SHOOTS AND POSTS

What is Shoots?

Shoots is the section of the COLORS app where users can follow and publish football-related community content. A single post can currently contain up to five photos and must include a description.

All published content must comply with the Community Guidelines.

How can I publish photos in Shoots?

Tap the + button in the COLORS app, select up to five photos from your gallery, and add the required description.

If you want your post to appear publicly in Shoots, enable the Public post option before publishing.

Why is my post not appearing in public Shoots?

Check whether you enabled the Public post option before publishing.

If this option is not enabled, the post will be saved to your profile but will not appear in public Shoots.

Can I publish videos in Shoots?

Video publishing in Shoots is currently not available.

A single post can contain up to five photos and must include a description.

CREWS

What are Crews in the COLORS app?

Crews are digital supporter communities within the COLORS app.

Users can find and join existing Crews or create their own public or private Crew.

How can I create my own Crew?

Open the Crews tab and tap the + button located in the middle of the menu.

Follow the steps shown on the screen and choose whether you want to create a public or private Crew.

MATCHAT

What is Matchat?

Matchat is a temporary digital stand that is active on matchday from 00:00 to 24:00.

Supporters of the clubs playing that match can use the shared conversation to exchange predictions, reactions, and messages throughout matchday.

Who can enter Matchat?

Only users who selected one of the clubs playing in that match in the COLORS app can enter Matchat.

Matchat is available from the beginning until the end of matchday.

How long does a Matchat conversation remain available?

Messages and the entire conversation are available only during matchday.

At the end of the day, Matchat closes and the conversation disappears.

Can I open the profiles of other Matchat participants?

No.

Profiles of other participants cannot be opened directly from Matchat. Interaction is limited to the temporary conversation during matchday.

PRIVACY, SECURITY AND SUPPORT

How can I report inappropriate content or behavior?

Contact us through the Help page and describe the issue as precisely as possible.

Tell us where and when it happened and provide the username of the person involved, if visible.

Never send us your password.

Where can I learn how COLORS uses my personal data?

Information about how personal data is collected, used, and protected is available in our Privacy Policy.

Where can I read the rules for conduct and publishing?

The rules governing conduct, publishing, and communication within the COLORS community are available in our Community Guidelines.

What can I do if I cannot find an answer here?

Open the Help page and send us your question with a clear description of the issue.

Do not enter or send your password or other sensitive information.